24 HOUR

SUPPORT 4 EPOS

7 DAYS A WEEK

 

 

EPoS Support Services

Email :  info@support4epos.co.uk  for free email support

CHESS OFFER FREE TELEPHONE SUPPORT DURING OFFICE HOURS (Limited to 3 calls per month)

Free support via email

Fixed Programming charge (off site) £85.00
Fixed Programming charge (on site) £150.00

We also have a dealer programming and support service

 

 

Our current charges and Prices

Call Out

Monday to Friday 7am to 7pm                              £45.00

Monday to Friday 7pm to 7am                              £90.00

Saturday, Sunday & Bank Holidays all day             £90.00

Labour charges at all times are £25.00 per half hour and there part of.

 SUPPORT CONTRACTS

CHESS 1

• 24 hour 7 days a week Telephone support
• Standard call out cover with 24 hour response time
• Cover for Standard labour costs on call outs
• No delivery charges for any till rolls & inks

Any parts required are chargeable at the standard CHESS rates, any replacements will be replaced as like for like basis

£35.00 per month or  £420.00 per year in advance

CHESS 2

• 2 x 6 monthly maintenance visits in normal working hours
• 24 hour 7 days a week Telephone support
• Standard call out cover with 24 hour response time
• Cover for Standard labour costs on call outs
• Cover for all software problems
• No delivery charges for any till rolls & inks
Any parts required are chargeable at the standard CHESS rates, any replacements will be replaced as like for like basis

£50.00 per month or  £550.00 per year in advance

CHESS 3

•2 x 6 monthly maintenance visits in normal working hours
• 24 hour 7 days a week Telephone support
• 24 hour emergency call out cover with 24 hour response time
• Cover for all labour costs on call outs
• Cover for all software problems
• Cover for all Programming costs
• No delivery charges for any till rolls & inks
Any parts required are chargeable at the standard CHESS rates, any replacements will be replaced as like for like basis

£75.00 per month or  £825.00 per year in advance

CHESS 4

• 4 Quarterly maintenance visits in normal working hours
• 24 hour 7 days a week Telephone support
• 24 hour emergency call out cover with 24 hour response time
• Cover for all labour costs on call outs
• Cover for all software problems
• Cover for all Programming costs
• No delivery charges for any till rolls & inks
Any parts required are chargeable at the standard CHESS rates, any replacements will be replaced as like for like basis

£100.00 per month or  £1100.00 per year in advance

CHESS 5
 

• 4 Quarterly maintenance visits in normal working hours
• 24 hour 7 days a week Telephone support
• 24 hour emergency call out cover with 24 hour response time
• Cover for all labour costs on call outs
• Cover for all software problems
• Cover for all Programming costs
• Cover for Hardware Failures and replacement parts*
• No delivery charges for any till rolls & inks

AUTOMATIC ACCEPTANCE AFTER 1 YEAR ON NEW EQUIPMENT OTHER WISE SUBJECT TO SURVEY OF EQUIPMENT

*Any hardware replacements or parts required due to deliberate or user damage  may be chargeable at the standard CHESS rates, any replacements will be replaced as like for like basis  

£125.00 per month or  £1375.00 per year in advance